ITFlow - IT documentation, ticketing and billing | WarmIndex

ITFlow is a free, open-source all-in-one PSA (Professional Services Automation) platform for small managed service providers (MSPs), unifying client documentation, ticketing, billing, and more in a single self-hosted system.

🚀 Overview

ITFlow is a comprehensive, free & open-source platform that serves as a centralized hub for IT management, particularly for small MSPs. It combines documentation, ticket management, and accounting into one unified system, eliminating the need for multiple tools.

What problem does this project solve? Small MSPs struggle with disorganized and outdated client information, excessive time spent searching for documentation, and inefficient financial management like pricing, quotes, invoicing, and accounting. ITFlow solves this by consolidating everything into one accessible platform.

Who is it built for? It's designed for small managed service providers (MSPs) with busy operations who need an affordable alternative to paid tools like ITGlue and Hudu.

Why did you build it? To provide a completely free, open-source PSA solution that empowers small MSPs to manage their clients effectively without ongoing subscription costs.

✨ Key Features

Client documentation and management: assets, contacts, vendors, licenses, domains, SSL certificates, passwords, files, networks, locations (organizes all client IT info in one place)
Ticketing system with client portal: self-service ticket, quote, and invoice management for clients
Accounting and billing: finance dashboard, quotes, invoices, expenses, and accounting tools
Alerting: notifications for account balances, due invoices, domain/SSL renewals
Optional: upcoming features like improved email integration (IMAP/SMTP on roadmap)

🛠 Tech Stack

Frontend: JavaScript
Backend: PHP
Database: MariaDB
Web Server: Apache2
Auth: Custom (built-in user management)
Hosting: Self-hosted (Debian 13 or Ubuntu 24.04 recommended)

👥 Who Is This For?

This project is useful for:

Small MSPs who want to unify client IT documentation, support tickets, and billing
IT service providers seeking a free alternative to expensive PSA tools
Indie IT teams building out their service operations without high costs