ITFlow - IT documentation, ticketing and billing
IT documentation, ticketing and billing for small MSPs
Categories:
ITFlow is a free, open-source all-in-one PSA (Professional Services Automation) platform for small managed service providers (MSPs), unifying client documentation, ticketing, billing, and more in a single self-hosted system.
🚀 Overview
ITFlow is a comprehensive, free & open-source platform that serves as a centralized hub for IT management, particularly for small MSPs. It combines documentation, ticket management, and accounting into one unified system, eliminating the need for multiple tools.
What problem does this project solve? Small MSPs struggle with disorganized and outdated client information, excessive time spent searching for documentation, and inefficient financial management like pricing, quotes, invoicing, and accounting. ITFlow solves this by consolidating everything into one accessible platform.
Who is it built for? It's designed for small managed service providers (MSPs) with busy operations who need an affordable alternative to paid tools like ITGlue and Hudu.
Why did you build it? To provide a completely free, open-source PSA solution that empowers small MSPs to manage their clients effectively without ongoing subscription costs.
✨ Key Features
- Client documentation and management: assets, contacts, vendors, licenses, domains, SSL certificates, passwords, files, networks, locations (organizes all client IT info in one place)
- Ticketing system with client portal: self-service ticket, quote, and invoice management for clients
- Accounting and billing: finance dashboard, quotes, invoices, expenses, and accounting tools
- Alerting: notifications for account balances, due invoices, domain/SSL renewals
- Optional: upcoming features like improved email integration (IMAP/SMTP on roadmap)
🛠 Tech Stack
- Frontend: JavaScript
- Backend: PHP
- Database: MariaDB
- Web Server: Apache2
- Auth: Custom (built-in user management)
- Hosting: Self-hosted (Debian 13 or Ubuntu 24.04 recommended)
👥 Who Is This For?
This project is useful for:
- Small MSPs who want to unify client IT documentation, support tickets, and billing
- IT service providers seeking a free alternative to expensive PSA tools
- Indie IT teams building out their service operations without high costs
📸 Screenshots / Demo
- Live demo: https://demo.itflow.org (Username: demo@demo.com, Password: demo)
- GitHub: https://github.com/itflow-org/itflow
🔥 Project Status
- 🟢 Actively building
Last updated: 2026-03-14
❓ FAQ
Is this project free?
Yes — completely free and open-source. Optional paid managed hosting available at https://services.itflow.org/hosting.php.
Is the source code available?
Yes — https://github.com/itflow-org/itflow
Can I contribute?
PRs are temporarily paused; report bugs, request features, or provide feedback via the forum at https://forum.itflow.org.
📬 Contact & Links
- Website: https://itflow.org
- GitHub: https://github.com/itflow-org/itflow
- Twitter/X:
- Email: Use forum for support
- Docs: https://docs.itflow.org
- Forum: https://forum.itflow.org
Built with ❤️ and kept warm on WarmIndex.
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