EspoCRM is a free and open-source web-based CRM application that helps businesses manage customer relationships, sales, marketing, support, and more through a customizable and intuitive interface.

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🚀 Overview

EspoCRM is a powerful open-source CRM platform designed to centralize and streamline the management of all company relationships, including leads, contacts, opportunities, accounts, cases, and projects.

It solves the challenge of scattered customer data and inefficient processes by providing a single intuitive dashboard to track sales pipelines, run marketing campaigns, handle support tickets, and automate workflows. Ideal for businesses in industries like e-commerce, banking, manufacturing, healthcare, real estate, and more, it caters to teams of any size seeking a flexible, cost-effective solution without subscription lock-in.

The project was built to offer a highly customizable alternative to expensive proprietary CRMs, giving users full ownership of their data and the freedom to extend functionality via extensions and custom code.

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✨ Key Features

• Sales Automation: Manage leads, opportunities, accounts, products, quotations, invoicing, and inventory (some via Sales Pack extension).
• Marketing Tools: Web-to-lead forms, email campaigns, mass emails, templates, and email synchronization.
• Customer Support: Cases, knowledge base, customer portal for self-service.
• Customization & Extensibility: Entity manager for custom fields/entities/relationships, dynamic logic, formulas, REST API for integrations, and numerous extensions (e.g., VoIP, project management with Kanban/Gantt, advanced automation).
• Optional/upcoming: Enhanced analytics, business process management via Advanced Pack.

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🛠 Tech Stack

• Frontend: JavaScript (single-page application), Less, CSS, Smarty
• Backend: PHP 8.3–8.5
• Database: MySQL 8.0+, MariaDB 10.3+, PostgreSQL 15+
• Auth: Built-in with roles, teams, and user management
• Hosting: Self-hosted (manual, Docker, Traefik), Cloud-hosted by EspoCRM

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👥 Who Is This For?

This project is useful for:

• Businesses looking to streamline sales, marketing, and customer service
• Developers and IT admins wanting a customizable open-source CRM
• Teams and indie companies building scalable relationship management without high costs

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📸 Screenshots / Demo

• Live demo: https://www.espocrm.com/demo/
• GitHub: https://github.com/espocrm/espocrm

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🔥 Project Status

• 🟢 Actively building

Last updated: 2026-03-24

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❓ FAQ

Is this project free?

Freemium — Fully free for self-hosting as open source. Cloud plans start at $69/user/month (min. 10 users, includes all extensions and support). (Extensions like Advanced Pack are included in cloud; some free for self-hosted.)

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Is the source code available?

Yes — https://github.com/espocrm/espocrm

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Can I contribute?

Yes — Open issues/PRs on GitHub (sign CLA first), contribute translations via POEditor, report bugs on forum, or join community discussions at https://forum.espocrm.com.

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📬 Contact & Links

• Website: https://www.espocrm.com
• GitHub: https://github.com/espocrm/espocrm
• Twitter/X: https://x.com/EspoCRM
• Email: Support via forum or phone +1 (408) 320-0380

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