Libredesk - Open Source Customer Support Software | Self-Hosted Help Desk | WarmIndex

LibreDesk is a modern, open-source, self-hosted customer support desk delivered as a single binary app for teams managing customer conversations privately without SaaS dependencies.

🚀 Overview

LibreDesk is a fully self-hosted customer support platform that allows teams to manage conversations, automate workflows, and track customer satisfaction all on their own infrastructure.

What problem does this project solve? It addresses the limitations of SaaS helpdesks like high costs, data privacy concerns, and vendor lock-in by providing a free, customizable open-source alternative.

Who is it built for? Development teams, indie makers, small businesses, and any organization handling customer support who prefer self-hosting for control and privacy.

Why did you build it? To deliver a modern, efficient helpdesk as a single binary with advanced features, empowering users with full ownership and no recurring fees.

✨ Key Features

Multi Shared Inbox (collaborate seamlessly on customer conversations)
Smart Automation (auto-tag, assign, and route conversations)
CSAT Surveys & Analytics (measure satisfaction and gain insights)
Granular Permissions & Secure SSO (fine-tuned access control)
Macros & AI-Assist (quick responses and response rewriting)
SLA Management & Auto Assignment (ensure timely responses)
Custom Attributes, Webhooks, API (extend and integrate)
Optional: Activity logs, command bar, multi-language support

🛠 Tech Stack

Frontend: Vue.js 3, Shadcn UI
Backend: Go
Database: PostgreSQL, Redis
Auth: Granular permissions / Secure SSO
Hosting: Self-hosted (Docker, single binary), S3-compatible storage

👥 Who Is This For?

This project is useful for:

Teams who want to self-host customer support without SaaS costs
Developers seeking privacy-focused tools
Indie makers and businesses building scalable support workflows

📸 Screenshots / Demo

Live demo: https://demo.libredesk.io
GitHub: https://github.com/abhinavxd/libredesk

🔥 Project Status

🟢 Actively building

Last updated: 2026-03-24

❓ FAQ

Is this project free?

Yes — 100% free and open-source (AGPL-3.0). (Deploy it yourself at no cost.)

Is the source code available?

Yes — https://github.com/abhinavxd/libredesk

Can I contribute?

Yes — Check CONTRIBUTING.md, developer setup docs at https://docs.libredesk.io/contributing/developer-setup, and roadmap. Open issues, submit PRs, or help with translations via Crowdin.